Great company, truly dedicated to delivering a superior experience - Product Owner/Director HealthEquity Inc. Employee Review

5.0
Aug 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Cares about customers, treats team members like a valued asset, seeks and responds to feedback, Purple culture is real, allows autonomy, has exciting work that needs to be done, positioned for continued success

Cons

Committments are made without adequate understanding of our ability to deliver (heroic effort to bridge the gap is expected), inadequate documentation and dependent on tribal knowledge, some teams/departments are always covering for the failures of others (level of effort and engagement is not equivalent)

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HealthEquity Inc. Response
5y
Thank you for your review of HealthEquity on Glassdoor and for the advice you've provided. I particularly like your comment, "has exciting work that needs to be done". I think the fact that we are pursuing a mission and vision that is exciting and backed by a meaningful social purpose is a big reason that the culture works, that our teammates care about each other and our members receive that superior service you're talking about. Also, valuable feedback that you've provided about how we can level up as we continue to grow. There's always room for improvement, and this is helpful, specific feedback. Thank you!

Explore other reviews about HealthEquity Inc.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
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