Probably the best call center job you’ll have - Call Center Representative HealthEquity Inc. Employee Review

4.0
Feb 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Health equity really cares about their employees. Several surveys on how to improve the workspace, company gives out free stuff a lot, lots of opportunity to learn

Cons

Member services doesn’t get as much of an option to do all the extra activities health equity has to offer since we’re on the phones constantly.

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HealthEquity Inc. Response
5y
Thank you for your thoughtful review! It's great to hear that you've experienced the "purple" culture at HealthEquity. Thank you for providing remarkable service to our members as you've worked at HealthEquity. Great call out about opportunities in Member Services to participate in additional activities - It's exactly this kind of feedback that can help us make meaningful improvements to the teammate experience. Thank you!

Explore other reviews about HealthEquity Inc.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
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