Pretty good company - Customer Service Representative HealthEquity Inc. Employee Review

4.0
Mar 6, 2021
Recommend
CEO approval
Business Outlook

Pros

They were very friendly and always tried to make working there comfortable and fun.

Cons

Communication was very one sided. Lots of promises from supervisors but no real action ever taken.

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HealthEquity Inc. Response
5y
Thank you for your review and specific feedback. We're glad your experience was positive overall, and appreciate your comment about communication that you experienced being one-sided. We really value input from our teammates and are glad that you've reached out in this setting to share your experience. There are always opportunities to improve, and you've helped us to further recognize and place priority on this area in particular - Thank you!

Explore other reviews about HealthEquity Inc.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
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