Member Specialist - Member Specialist HealthEquity Inc. Employee Review

2.0
Mar 14, 2022
Recommend
CEO approval
Business Outlook

Pros

The managers were very welcoming in training.

Cons

Constant phone calls, being rated on phone calls, and chat used for communication if someone needed assistance with a participant on the list phone.

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HealthEquity Inc. Response
4y
Thanks for taking the time to leave a review. We are glad you felt welcome during your time at HealthEquity. We know being on the phone can be a difficult job at times, and we are so grateful for our member service teammates on the front lines providing our members with remarkable service. We appreciate your suggestion to have a more effective way of getting help. We will take that feedback to our member services leadership.

Explore other reviews about HealthEquity Inc.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
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