great - Member Service Representative HealthEquity Inc. Employee Review

5.0
Apr 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Hired within the company , offers a lot of reimbursements, and health benefits

Cons

Have to wait a long time before receiving your bonus

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HealthEquity Inc. Response
4y
We’re glad to hear you are happy with the benefits that HealthEquity provides. We’re sorry to hear you feel it took a while to receive your bonus. HealthEquity offers bonuses according to performance twice yearly, during March and 6 months later in September. If you have any additional questions regarding bonuses, please reach out to your leader or the people team at people@healthequity.com.

Explore other reviews about HealthEquity Inc.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
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