Amazing Purple Support - Member Service Representative HealthEquity Inc. Employee Review

5.0
Jan 23, 2023
Recommend
CEO approval
Business Outlook

Pros

I really enjoy working for HQY the last one year been good. So far I have supportive team members and amazing supervisor. I am on Misty team she is amazing and definitely goes above and beyond to help me if I have Questions or need to learn more about something. I do feel a lot of support. You show up to work and do your job everything will be okay. I do enjoy that am home so that's always nice especially as a busy wife and mother. I have help at home but it's nice to see my baby during my lunch break that is definitely a bonus

Cons

The shift bid process is not easy. It would be nice to have both days of the weekends off but it's not too bad sometimes. Peak season can be overwhelming but when we have everyone working together it balances a lil. I haven't heard anything about pay increase after a year so hopefully that does happen soon I been doing an amazing job on everything I am asked to do and also all requirements so will see.

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HealthEquity Inc. Response
3y
Thank you for your remarkable contributions and review! We are so happy to hear that your leaders have supported you and helped you to learn. Our remote environment allows for greater flexibility, which we're glad you've enjoyed. We will relay your feedback to our leaders and hope that you will take the time to do the same. As we always stive for improvement, your concerns are important for us to learn.

Explore other reviews about HealthEquity Inc.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
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