I started this job working for a small company, and we were acquired by HealthEquity in 2021. In a scant two years, they have completely run the product and the team into the ground. Understandably, I don't have much good to say about them. * Jon Kessler (President and CEO) does not believe in cost-of-living adjustments. At every single company meeting, an employee asks about COLA, and every single time he either explains what merit raises are or ignores the question. At a recent meeting, multiple employees commented that they couldn't afford to keep working solely at HealthEquity and were forced to take a second job. * Lack of communication about business and product decisions from upper management. We had a fun all-hands where the CTO (Eli) repeatedly said "we don't have communication problems, what are you talking about", then argued in the comments with people who were brave enough to provide examples. Employees are routinely not added to email lists they should be on, and product expectations and direction seem to be mysteries. * Extreme technology problems. As a software developer, I expect to have my computer and codebase completely set up within a week, and it's usually within a few days. Every single developer who joined my team post-acquisition was not able to run the site locally and commit code for 3-4 weeks. A few times our permissions were revoked seemingly randomly, so any issue I had, I needed to ask myself "is there something wrong with my computer, or did IT change something again?". There was one aspect of our development that could be done two ways (using an emulator or using a sandbox environment). One was clearly more efficient, but we just could not get the IT permissions sorted out for the team, even with multiple managers weighing in. I just gave up asking about it after a year. * An over-reliance on contractors, many of whom my team did not even get to interview before the position was offered to them. Some of them are alright, but some are absolutely not performing well in the role, and there is no recourse. If there is any kind of review system to help (or let go of) the poor performers, I haven't heard of it, they just stay on forever. * Relentless acquisition of competitors, leading to devoting lots of time to merging said acquisitions with the main product. * The company has a very "drink the Kool-Aid" type of culture. If you're into that, it might be exciting? I found it extremely off-putting.
