Great place to work - Member Service Specialist I HealthEquity Inc. Employee Review

4.0
Feb 12, 2025
Recommend
CEO approval
Business Outlook

Pros

The culture is fantastic, everyone is so welcoming and willing to help you learn

Cons

Call volume is extremely high

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HealthEquity Inc. Response
1y
Thank you for taking the time to share your experience! We're thrilled to hear that you’ve found our culture welcoming and supportive—we strive to create an environment where everyone feels valued and encouraged to grow. We understand that call volume can be high, and we’re always looking for ways to improve workload management and provide support to our team. Thanks again for your feedback!

Explore other reviews about HealthEquity Inc.

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mission, growth trajectory, work alongside good humans, constantly growing and developing.

Cons

Remote environment. Need to find opportunities to informally get to know your colleagues.

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

5
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