Not the best, not the worst - Member Services Specialist II HealthEquity Inc. Employee Review

4.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Values diversity Excellent employer HSA contributions

Cons

Concerned more with quantity than quality in the call center

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HealthEquity Inc. Response
1y
Thank you for sharing your thoughts! We're glad to hear you appreciate our commitment to diversity of thought and experiences, and that our HSA contributions have benefited you. We hear you on the call center balance between quantity and quality. We’re continuously evolving to make sure we’re delivering excellent service without compromising on either. Your feedback helps us stay focused on what truly matters!

Explore other reviews about HealthEquity Inc.

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mission, growth trajectory, work alongside good humans, constantly growing and developing.

Cons

Remote environment. Need to find opportunities to informally get to know your colleagues.

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

5
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