Pros
Healthcare services group provides environmental services for long term care facilities. This means you help care for people who can no longer care for themselves and provide them with a clean environment. As an account manager, you are the sole representative of the company, on a day-to-day basis, because it is an out sourced vendor. There is a solid structure of services provided by the manual to help the managers secure customer satisfaction and superior service.
Cons
There is a lack of training structure that is not followed by upper management. District managers whom oversee anywhere from seven to thirteen facilities have very little training. Due to the fact that this is a difficult role, district managers tend to struggle and often fail. The lack of training has resulted in poor services, leading to a poor reputation with customers, previous and current.