2.0
May 30, 2026
Former employee, more than 3 years
New York, NY
Recommend
CEO approval
Business Outlook
Pros
Remote work is offered; pay
Cons
Caseloads high; management routinely adds responsibilities without adding to pay
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Users say... "The Benefits are good but pricey" "Socially conscience & good pay" "Work from home is good with laptop" "Great agents and people." "Good work life balance"
Users say... "1) micro management;" "Heavy workload, micromanaging, If you have a bad manager there is no growth." "Leadership is poor and doesn’t listen" "The amount of cliques and favoritism and gossiping." "Senior management unrealistic"