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Hendrick Automotive Group

Engaged Employer

Customer Service Representative - Customer Care Representative Hendrick Automotive Group Employee Review

3.0
May 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Hendrick Automotive Group is growing at a healthy, and steady rate. They are looking to add more and more jobs, which provide better opportunities to grow within, and excel in the automotive industry. They have monthly luncheons were I work that have bonuses, and keep everyone up to speed with how the Section they are with is doing, and what they need to continue doing to meet, and exceed goals.

Cons

When I was first hired there, I felt as if I belonged, and that management really cared about me. Now that I have been with the company for almost a year, I feel as if I have become more expendable, than I do valued. My lifestyle, when I was first hired, was something I was told they had no issue with, yet I get backlash for it regularly, and get complaints constantly. The hypocrisy here is overwhelming. I'm tired of giving 100%, yet only being recognized for the 5% which are mistakes. My immediate supervisor probably one of the laziest people I have ever had to come in contact with, yet upper management continues to back them up, regardless of the absences and continuous mistakes. I don't feel like an equal, or even as a part of the team anymore.

Explore other reviews about Hendrick Automotive Group

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

I enjoy meeting our customers. No days are the same. Flexible schedule. I'm the face of Hendrick GM parts and understand the importance of my role in keeping our customer base and expanding it.

Cons

None. I have great support and I bring back information that helps determine decisions to improve sales.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid corporation Corporate culture is positive Community initiatives are second to none Free health care Freedom to move

Cons

It's sales. When the economy is soft, commissions can be tight. Most locations work on a volume pay plan rather than gross profit. Most of your coworkers' primary qualification is the ability to fog a mirror. While you can largely come and go as you please, it's still expected that you are on the lot no less than 50 hours a week, leaving very little room for work-life balance.

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