Toxic and Disorganized - Customer Care Herc Rentals Employee Review

1.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Will make your next job feel amazing

Cons

The worst environment I’ve ever worked in. None of the managers help you, and sure do not develop. They will take all credit for their employees work, and the first to push blame on their teams when their employees didn’t read their minds. Rumors and gossip are prevalent, and managers only know how to manage by using fear, PIPs, and terminations. It’s a revolving door I would advise to run from!

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Herc Rentals Response
4mo
It is unfortunate to hear you didn’t feel like you had a good experience. We take company culture and encouragement from management seriously, and our team is proactive in working with employees who would like individualized support. While this description doesn’t sound typical of our employees’ time at the company, improvement is so important to us. We would appreciate hearing more about your experience if you’d like to share at Careers@HercRentals.com. We are wishing you the best.

Explore other reviews about Herc Rentals

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to learn the basics of the company through Herc University. Ride alongs with TSR, road tech, and drivers. Guaranteed sala positions after completion of the program

Cons

No complaint from me, position has been everything I have expected and more!

1.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

There are absolutely no pros to working here

Cons

The worst place I’ve ever worked. Management is completely disengaged and cares nothing about making the business run smooth, and sure not about employee satisfaction. The Director is the most condescending person I’ve ever met in my life, and casts a dark shadow over the entire department. Nothing is done about it. Job security? You won’t have that here. It’s like Survivor, every week someone else gets voted off. Avoid this place like the plague

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