Branch Manager - Branch Manager Hertz Employee Review

1.0
Sep 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Maybe the car as part of the compensation, but it's supposed to be that management gets "excess capacity." This means that if you're out of cars, you're walking....so I still drive my own.

Cons

Waaayy too big of a workload for the pay. They only care about high volume branches and don't invest in the smaller ones. They run things way too tight. Maybe have fleet utilization goals of 70% to 80% at most. I only have cars on Monday mornings, and the return rate on a daily basis is only about 30% on average. This means that if I have 10 returns scheduled that day, I'll see 3 of them. Allowing rental extensions contributes to the problem. Too much of a one sided relationship with insurance companies guaranteeing cars we do have. My branch is an hour's drive equidistant to the next closest in any direction, making getting cars quickly impossible. This means cusstomers are never happy, yet we have to be perfect so we're not dinged on customer satisfaction surveys. All in all, this company is a joke. Way too much emphasis on sales, when they're saying they're about the customer. Those are different skill sets.

Explore other reviews about Hertz

5.0
Jan 18, 2026
Recommend
CEO approval
Business Outlook

Pros

No micromagement , You earn incentives when customers forget to fill the gas , also when the car was damaged and they accept to pay , managers are nice , deal with Karen and difficult customers sometimes , rush hours where there is no room for cars but it is worth it

Cons

Fluctuate schedule you might work middle shift today , tomorrow you work early morning shift like 5AM and next day you work closing shift 1 to 9 PM. It is just bad for me because I just experienced personal household problem so I have only one car in the household so I had to leave

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

It is possible to make a difference if you are determined enough. Many engineers work hard and most try.

Cons

The company has a ton of tech debt that it recognized, but is not being addressed. Management controls the time, scope and so quality is falling. The people they have hired lack fundamentals understanding of software development practices. The company often will make decisions to save small amounts of money with their facilities and tools they give to employees without understanding the opportunity cost that was lost. Overtime is required. You can't work here if you want to have a family or keep your family from hating you. Title inflation is real. Many people are actually performing one level down from their stated title and those that are not are only not failing due to putting in crazy hours. Middle management wont stickup for their people to ensure they are not burning out. They see it happening multiple times in front of them and they do nothing.

See reviews by: Helpful|Rating|Date|All