Ambitious product overshadowed by disorganized processes and limited internal support - Customer Success HeyGen Employee Review

1.0
Nov 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Some coworkers were genuinely helpful and willing to answer questions.

Cons

The systems meant to support daily work were unorganized and difficult to navigate. Processes shifted without warning, leaving employees to figure things out on their own. Questions that required immediate attention were answered slowly, sometimes not at all, creating unnecessary stress. The overall structure lacked consistency, making it hard to keep up with expectations or deliver quality work.

Explore other reviews about HeyGen

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast paced, high ownership, meant for the ones who strive building the plane on the way down.

Cons

Not meant for you if you want work life balance.

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Don't even bother looking for pros here. Working here has been such a terrible experience! If you're thinking of working here, don't!

Cons

HeyGen might just be one of the worst companies you could ever work for! The company is run by incompetent leadership and toxic management. Every decision they make is short-sighted, and they both treat employees as nothing more tools to be used. The company lacks structure; communication is terrible, expectations are vague, roles aren't clearly defined, and accountability is often avoided. Employees' work-life balance is unsustainable; we're assigned brutal workloads, forced to work long hours, and expected to meet unreasonable; demands all the time. They pay is pretty awful, and there aren't any opportunities for employees to advance. Unless that sounds like a great experience to you, I would suggest staying away from HeyGen at all cost!

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