Sad State of Affairs! Stay away! - Operations Hibu Employee Review

2.0
Dec 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Some loyal employees make it bearable

Cons

Things have really gone downhill quickly in the past few years. Especially in operations. The company is are trying to keep a float and sell digital products but offshore anything they can. The problem is the senior leadership is out of touch with what it takes to properly sell and execute digital products for small businesses. There are too many changes too fast and employees are asked to do more and more without the proper resources, tools, training, or pay. Worse, the company culture is toxic and leadership is childish. There is no autonomy and everyone is micromanaged, including the managers. Everyone feels like they there is no trust.

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Hibu Response
7y
Thank you for sharing your feedback. We agree that one of the many benefits about working at Hibu are the amazing team members. Hibu is one of the leading providers of digital marketing services in the country for SMB's and we have one of the highest customer retention rates in our space which we can attribute to the quality of our products and services. We invite you to contact our HR department to discuss further, 855-447-4428.

Explore other reviews about Hibu

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

reat place to work! They truly care about their employees and create an environment where people feel supported and valued. The managers are amazing—they encourage you, challenge you, and push you every day to grow and succeed. It’s a team that genuinely wants to see you win.

Cons

I would recommend doing a little more research and qualification before passing leads over to the reps. Some leads are labeled as ‘hot,’ but after speaking with them, they often don’t have the urgency, need, or buying intent expected. A stronger qualification process would help the sales team focus their time on opportunities that are truly ready to move forward.

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Hibu Response
1w
We completely agree that Hibu is a great place to work! We appreciate your perspective on lead qualification. Ensuring our teams receive well-qualified opportunities is important, and we’re continually working to improve lead quality and alignment so reps can focus on the most meaningful conversations. Wishing you continued success here!
2.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

autonomy, product is seemingly good

Cons

Overall a terrible sales org, commission structure is nonsense and very low percent of reps are on the high tier, including reps that are top performers being on the mid or low tier commission. You are responsible for prospecting, closing, and account management so job gets harder the longer you are there. Force you into long meetings so the VP can show everyone Christopher Voss masterclass videos that are irrelevant. Sales contests where the reward is literally 5 dollars. Training is completely disconnected from how the job actually is, even down to the tech stack they teach you. Sales planning does nothing and does not provide any new leads or any sales tools that work. They do not even have a list of discovery questions to provide you. No one uses any of their provided tech stack you just have to figure out your own processes with no support. Very low base salary which they will lower if you get put on PIP. Extremely unstructured PIP program with no concrete numbers or explanation for how to get off of PIP. Extreme favoritism at the managerial level.

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Hibu Response
1w
Thank you for your feedback. We’re sorry your experience didn’t meet expectations, though we’re glad you valued the autonomy and product. We take concerns around commission structure, training alignment, and performance management seriously and are actively working to improve clarity, support, and consistency across these areas. Your input on leadership and resources is also appreciated and helps guide ongoing improvements. Thank you again for sharing your perspective, and we wish you the best moving forward.
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