Data KPI driven, must meet objective $ amount & number of new business sales each month, plus increase existing accounts, and have near 100% retention rate. Hand-off from sales to consultation team is not always smooth, depends on the DSC you get, and it’s a hotline so you get who you get. Management is either all for you or all against you, & you get 5secs of glory for a sale & then it right back to cold calling or telemarketing.