Horrible management company - Operations Manager Highgate Employee Review

1.0
Jun 2, 2022
Recommend
CEO approval
Business Outlook

Pros

I cannot think of a single one. Everything fell apart once they bought our property.

Cons

They did not set up the time clock before the switchover, or our scheduling website access. They took away our PTO system and misled us prior to the change and strung everyone along for another month after. Pay sucks, my front desk agents make less than McDonald's because of their strict 3% raise rule. Worst part is the clique-iness of corporate. Go to one higher up with legitimate issues and concerns expecting discretion, but uhoh they know the other person so they tell them everything and never even respond to you. That occurred more than once.

Explore other reviews about Highgate

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid family insurance benefits Achievable Bonus plans Great hotel employee rates

Cons

Long hours of work Short staffed

1.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Pay Select Few Well Intentioned VP's and Regionals.

Cons

Overstepping and Mixed Messaging from VP's and Leadership Management Bullying is very mainstream and Accepted No Recognition or Open talk about positive Changes to department. There's a Constant overall feeling of being on the chopping block. Absolutely no life/family/career balance, you will get calls at all hours of the night/weekends. Too many PEOPLE ARE INVOLVED IN ALL ASPECTS OF THE JOB. REPORTS. REPORTS. REPORTS. Forget trying to sell.

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