It's a job. Nothing special - Guest Service Manager Highgate Employee Review

1.0
Aug 5, 2024
Recommend
CEO approval
Business Outlook

Pros

I enjoy the people I work with. HK, Maintenance and guest services work well together.

Cons

Upper management is very selfish. GM are encouraged to take weekends off and they refuse to help with coverage even in times of desperation. They high AGM with very little knowledge for the franchise and that tend to be just as lazy. Sales team, GM, and AGM tend to sit in their shared office all day everyday so the hourly sales manager logs 6-7 hours of OT every week yet they force HK, maintenance and guest services to cut their overtime which means things that keep the hotel functional get put off cause people get sent home

Explore other reviews about Highgate

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid family insurance benefits Achievable Bonus plans Great hotel employee rates

Cons

Long hours of work Short staffed

1.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Pay Select Few Well Intentioned VP's and Regionals.

Cons

Overstepping and Mixed Messaging from VP's and Leadership Management Bullying is very mainstream and Accepted No Recognition or Open talk about positive Changes to department. There's a Constant overall feeling of being on the chopping block. Absolutely no life/family/career balance, you will get calls at all hours of the night/weekends. Too many PEOPLE ARE INVOLVED IN ALL ASPECTS OF THE JOB. REPORTS. REPORTS. REPORTS. Forget trying to sell.

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