Pros
The one bright spot is my direct team, the people on the ground who show up every day, despite how challenging it can be. We support each other because we have to. Many of us stay for the clients and NOT for the company. But even then, team morale is low.
Cons
Leadership is completely disconnected from reality. Decisions are made without any input from the people who actually do the work, or it's just ignored all together. Upper management is condescending, avoidant, and far more interested in protecting their profit margins than in prioritizing ethical care or the staffs well being. The company claims to value equity, yet pays highly experienced, loyal employees the same as brand new hires with zero qualifications. “Equitable” in this context is truly just code for “underpaid across the board.” And yet, despite the incredibly high turnover and burnout, leadership shows no sense of urgency or accountability. They just continue hiring underqualified individuals and expect experienced staff to carry the load for the same pay. There is little to no ownership when things go wrong. Ethical concerns are ignored or just swept away. Clients come last in a poorly managed structure like this.