Terrible experience! - Anonymous employee Highmark Residential Employee Review

All of the bad reviews are true. I have never worked for a company that is so unorganized and behind the times. There was no training provided, we were expected to automatically know all company policies and procedures because we knew how to use the same software they use. IT support was no help, 2 months into being acquired by Highmark we still didn’t have access to their network. Every task takes way longer than it should because there are so many unnecessary steps. Upper management is worried about the wrong things. They don’t have to handle day to day operations so they don’t care and they won’t be there to assist with any issues you have. They’ll find any reason to charge residents more money, as if they don’t make enough already. Working on holidays. The office MUST remain open, meanwhile all corporate employees get holidays off. Onsite employees have friends and family they would like to spend holidays with too. But don’t worry….you only have to wait 6 months until you can take your accrued vacation time! And if you don’t use your EARNED vacation time, it goes away at the end of the year without being paid out.