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Highmark Residential

Engaged Employer

Corporate Communication Struggles, Terrible System Updates - Leasing Agent Highmark Residential Employee Review

2.0
Aug 22, 2024
Recommend
CEO approval
Business Outlook

Pros

On-site teams generally are very supportive and are very encouraging of growth. Regional teams may also be supportive, to an extent.

Cons

- Corporate teams struggle to communicate, whether internally or externally. Found myself looping through the same questions/answers when talking to multiple people on the same team, as well as different teams. - In the past year, all system updates and/or new system rollouts have been executed in the worst fashion I have ever encountered. Multiple days of no access to new systems, when we are locked out of old systems, and system updates take multiple months to iron out issues that could easily be avoided. Will also point out that feelings about recent new system implementations have been reportedly vastly negative from on-site teams. - The Director of Operations is incredibly unapproachable, often leaving snide/rude remarks to genuine questions that are asked. - It is encouraged that you act cheerful and positive when C-suite and Regional VP's visit your property, and not bring up/hide issues with the property until after they leave. - There is an incredible lack of growth within the company. To go from a leasing agent into an Assistant Community Director position, which has double (or more) the workload that the Leasing Agent has, you must take a pay cut, to be paid "in experience." All corporate office positions appear to be in office, which require that you move to Texas.

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Highmark Residential Response
1y
Thank you for your valuable contributions to our company and your community. While your review is anonymous, you seem like someone who truly wants to do your job well, and we appreciate your candor regarding our transitions into new systems and the expectations of your team. We would like to discuss these thoughts with you in further detail and determine our best opportunities for improvement, so please get in touch with us at humanres@highmarkres.com. We look forward to talking with you!

Explore other reviews about Highmark Residential

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits which now include Hospital Indemnity, Critical Illness, and Pet Insurance, discount on rent living on-site, great co-workers, and a great Regional team that keeps the company's mission at the forefront of everything they do.

Cons

Sometimes it can seem difficult navigating resident issues but truthfully the support we get from management makes this so much easier.

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Highmark Residential Response
1w
We are truly delighted to read your feedback and know that you feel so supported as a team member. Thank you for mentioning the fantastic benefits, and do let us know any specific ways we can assist more effectively in handling those resident concerns. We are here for you!
5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, strong support from leadership, and opportunities for growth. I have been with Highmark for 22 years and have had the opportunity to advance from Maintenance Supervisor to Project Manager. The company values teamwork and promotes from within whenever possible.

Cons

Like any growing company, priorities and processes can change quickly, which requires flexibility and adaptability.

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Highmark Residential Response
3w
We are delighted by your thorough feedback and more than two decades of loyalty to our company. Thank you for mentioning our supportive leadership team and the investment of time and effort into ensuring opportunities for our team members. We so appreciate the vote of confidence!
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