Concierge - Anonymous employee Hilton Employee Review

4.0
May 15, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can supplement you're income with various tips and commissions that other hotel positions may not

Cons

the nature of hotels is that work life balance is not great. shift work - demanding.

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Hilton Response
9y
Thank you for taking the time to give us this review and feedback. We acknowledge that Team Members have responsibilities outside of work and we strive to help our Team Members manage these multiple demands. It is disappointing that you did not feel you had good work life balance. Feedback is such a significant part of our culture and values, we will be sure to share your comments with leadership.

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Jun 5, 2026
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Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

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1.0
Jul 16, 2026
Recommend
CEO approval
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Pros

The location in Belltown is good, very close to downtown."

Cons

Workplace abuse and lack of empathy in Housekeeping I want to share my account as a former employee to warn future workers and to prompt senior management to take action. The atmosphere in the Housekeeping department is extremely hostile due to a complete lack of empathy and the abusive behavior of two individuals: the department head and a supervisor who has only recently taken on the role. This new supervisor constantly abuses her authority and seems to take pleasure in humiliating and mistreating new hires. She lacks both patience and professionalism, and all of this happens with the backing of the department head, who allows these abuses to continue rather than correcting them.It is a real shame, because there is another supervisor at the hotel who has been in her role much longer and is the exact opposite: a woman with immense empathy who is extremely kind, patient, and respectful toward all the staff—especially the new hires. Unfortunately, the work experience becomes unbearable due to the arrogance of the boss and the new supervisor. I hope hotel management pays attention to this, because they are losing valuable employees by failing to put a stop to the abusive behavior of these two individuals.

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