You will love it here - Anonymous employee Hilton Employee Review

5.0
Jul 25, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Leadership/senior director level is full of studs. Visionaries who get it and care. Senior Manager/lower director level is mostly competent, experienced, and reasonable. A few bad eggs but most of them don't have direct reports. You are generally allowed to bite off as much as you want to chew, so long as your day-to-day is done well. Benefits are fantastic with plenty of PTO/holidays, a good match, and a solid choice of health plans. The work environment is the right level of casual. Working from home 1-2 days per week is no big deal. The Go Hilton perk is fantastic, amounting to some $3k+ in hotel room savings annually if you play your cards right, and the Long Tenure program is an extremely nice carrot to encourage you to stay for a long time. Just lots of really nice, smart people.

Cons

Pay and raises are lower than expected and you will generally make more doing the exact same job at another company in most (corporate) roles. There is definitely a disappointing "who you know" component to moving up, though it is less so than at other companies. "What you know" remains most important, but you will find many career Hiltoners (many of whom have near-irreplaceable knowledge) that have been stuck in tactical roles for many years that aren't commensurate with the amount of value they're bringing to Hilton.

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Hilton Response
6y
Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!

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Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

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1.0
Jul 16, 2026
Recommend
CEO approval
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Pros

The location in Belltown is good, very close to downtown."

Cons

Workplace abuse and lack of empathy in Housekeeping I want to share my account as a former employee to warn future workers and to prompt senior management to take action. The atmosphere in the Housekeeping department is extremely hostile due to a complete lack of empathy and the abusive behavior of two individuals: the department head and a supervisor who has only recently taken on the role. This new supervisor constantly abuses her authority and seems to take pleasure in humiliating and mistreating new hires. She lacks both patience and professionalism, and all of this happens with the backing of the department head, who allows these abuses to continue rather than correcting them.It is a real shame, because there is another supervisor at the hotel who has been in her role much longer and is the exact opposite: a woman with immense empathy who is extremely kind, patient, and respectful toward all the staff—especially the new hires. Unfortunately, the work experience becomes unbearable due to the arrogance of the boss and the new supervisor. I hope hotel management pays attention to this, because they are losing valuable employees by failing to put a stop to the abusive behavior of these two individuals.

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