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      Hilton

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      Hilton reviews

      Has it's bumps & bruises, but doesn't get much better! - Product Manager Hilton Employee Review

      5.0
      Aug 12, 2019
      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary is competitive to market average. Team member travel benefits are amazing! Health, Dental, & Vision all offered are are good offerings. 401k with match is available (and much appreciated!). One thing I love most though is the concept of "Thrive @ Hilton". It's a program that allows team members to do whatever it is that would help them to truly thrive and enjoy work. For example, I take an hour everyday to leave the office (whether for lunch, working out, etc.)--as long as I communicate it with my boss and don't miss high priority meetings, it's approved and allowed by the company. How will you thrive at Hilton?

      Cons

      Going through a transformation period and there are a lot of bumps and bruises gained on this journey. Often times senior leadership seems to be detached from the realities of what's going on, but that recent changes have been made and are evident! That being said, there's still a group of middle management that refuses to deviate from the "old way" of thinking--I believe these individuals are impeding our ability to win and win fast. Also, things are very silo'd within this organization--you will waste significant time just trying to get in touch with the right people who can impart change. Teams are grossly unbalanced--there is not much strategy around personnel and some teams have large number of resources while others have little to none.

      avatar
      Hilton Response
      6y
      Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!

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      Jun 12, 2026
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      Pros

      Health insurance for me an my partner

      Cons

      I don't have any cons

      2.0
      May 14, 2026
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      Pros

      Different services and softwares provided by Hilton are convenient to have access to.

      Cons

      The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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