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      Hilton

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      Hilton reviews

      Hilton Reservations & Customer Care - Non-Voice Guest Assistance Hilton Employee Review

      3.0
      Oct 13, 2021
      Non-voice guest assistance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Writer job working from home, great hotel rates when available.

      Cons

      Pay is mediocre. Poor training & customer handling. Set schedule to handle emails, no flexibility. Hotel benefits not as great as they appear. Hotel can have 100 empty rooms, but employee rate not offered.

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      5.0
      Jun 24, 2026
      Resort concierge
      Recommend
      CEO approval
      Business Outlook

      Pros

      Super friendly, flexible hours, good management

      Cons

      On your feet for hours, miscellaneous tasks at times

      5.0
      Jul 9, 2026
      Front desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Pay Excellent team environment Great benefits

      Cons

      Difficult managers at times Hard-work doesn’t seem to be paid off

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