Fast pace! Under paid but good people - Guest Service Representative Hilton Employee Review

3.0
Nov 30, 2021
Recommend
CEO approval
Business Outlook

Pros

I did like working with different guest from all over the world since it was at Ohare location but sometimes you get very angry customers. The team was nice the management could of been better

Cons

Company is very money hungry. You’ll make a lot of people feel uncomfortable after selling $300 rooms to people who’s missed their flight and are in distressed. So that part definitely sucks. Now you’re the bad guy lol

Explore other reviews about Hilton

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Pay Excellent team environment Great benefits

Cons

Difficult managers at times Hard-work doesn’t seem to be paid off

See reviews by: Helpful|Rating|Date|All