Great benefits and pay, but unprofessional environment - Inbound Call Center Agent Hilton Grand Vacations Employee Review

Great pay, great benefits, great leadership, flexible hours

Little to no cons working here.

Can make good money. Great benefits from day one. 177 hours of PTOA the first year. Goes past 200 hours after that.

In call transfer, you have to check off many boxes to hit your bonuses. Which can be exceptionally difficult. 15 sales a week, 160 calls taken, 7.15 to 11 percent conversion (dosent sound like a lot but its difficult) its not about how many sales, but your conversion. Difficult to hit conversion bonus. No sales, hang ups, etc. All good against your conversion. I had a 10 hour workday with 3 days off which was great. But its very difficult to have 40 calls (15 min each) every day. I had about 60 calls a day which went against my conversion. I later found out many people would put their phones on break which you're not supposed to do. But that's the only way it works. 5 calls an hour max. You really have to be in that sweet spot. There is an element of luck and being good with sales. I sold a lot. More than the average rep. However I made less money because I took more calls as well. So there were people who had considerable less sales than I did but who made more than I did because their conversion looked higher on paper.