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Hilton Grand Vacations

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Human Resources - Anonymous employee Hilton Grand Vacations Employee Review

2.0
Aug 23, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and fun work environment!

Cons

Sr. HR leadership does not support field HR leaders. They try to use bullying and intimidation tactics to force their subordinates into "line". They have lied on HR leaders and representatives; and when documented facts are presented to prove the lie, they are dismissed with no regard to truth. Many cover-ups, favoritism, lack of trust and ethics among HR. Opportunities for promotion not fair to all qualified individuals. It appears that people of color do not advance and lame excuses are given as to why they are not selected. If one does advance, the compensation is not equitable to others. Because of favoritism and relationships, investigations are not thorough and complete. There are lazy Sr. HR leaders that take the ideas of their subordinates and present them as their own. The HR profession has always been representative of being fair and consistent to all. We do not pick and choose who is better than another. We are the trusted balance of the organization. Our responsibility is to offer proper consults and mitigate risks to the organization. We should not push bad behavior under a rug and not listen to our associates. They may actually have some major truths that need to be uncovered. "Destroy the good ole boys/girls network" and get back to business at hand.

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Hilton Grand Vacations Response
7y
As an equal opportunity employer, Hilton Grand Vacations makes our employment decisions based on the qualifications of candidates and team members. We are dedicated to creating a comfortable, transparent and positive environment for our Team Members and have shared your comments with leadership. Glassdoor reviews are anonymous, but we would welcome the opportunity to speak with you further about your experience. Should you like to discuss, please contact Lisa Dupuree, Senior Director, Team Member Relations at Lisa.Dupuree@hgv.com or (407) 613-3715.

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Pros

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Cons

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5.0
May 15, 2026
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Pros

Can make good money. Great benefits from day one. 177 hours of PTOA the first year. Goes past 200 hours after that.

Cons

In call transfer, you have to check off many boxes to hit your bonuses. Which can be exceptionally difficult. 15 sales a week, 160 calls taken, 7.15 to 11 percent conversion (dosent sound like a lot but its difficult) its not about how many sales, but your conversion. Difficult to hit conversion bonus. No sales, hang ups, etc. All good against your conversion. I had a 10 hour workday with 3 days off which was great. But its very difficult to have 40 calls (15 min each) every day. I had about 60 calls a day which went against my conversion. I later found out many people would put their phones on break which you're not supposed to do. But that's the only way it works. 5 calls an hour max. You really have to be in that sweet spot. There is an element of luck and being good with sales. I sold a lot. More than the average rep. However I made less money because I took more calls as well. So there were people who had considerable less sales than I did but who made more than I did because their conversion looked higher on paper.

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