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Hilton Grand Vacations

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The bad reviews are true! - Anonymous employee Hilton Grand Vacations Employee Review

1.0
Mar 19, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice benefits to stay at Hilton and HGV properties at low cost and work from home opportunities. Interesting work.

Cons

The micromanagement is BAD! I have never had worse managers in my entire career than while at HGV. They don't trust employees to do their jobs, focus on the wrong things when it comes to work, literally put you down and degrade you in meetings and make false claims about your work and efforts. Unfortunately these bad management practices span multiple levels. There are many people in the company that only got their job due to seniority or favoritism and nothing to do with the ability to actually manage people. Managers are supposed to lift up their employees, support them and assist in putting forth a team effort for the same purpose, however many are worried about ridiculous and super minor concerns over different ways that people work instead of a focus on getting the work done. Such a shame because there was a lot of good potential at the company and great ways to improve the products and industry but the management has just ruined it. Several other direct co-workers also had the same views, so it wasn't just my experience and the employee survey results showed this. Believe the other reviews!

Explore other reviews about Hilton Grand Vacations

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, great benefits, great leadership, flexible hours

Cons

Little to no cons working here.

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Can make good money. Great benefits from day one. 177 hours of PTOA the first year. Goes past 200 hours after that.

Cons

In call transfer, you have to check off many boxes to hit your bonuses. Which can be exceptionally difficult. 15 sales a week, 160 calls taken, 7.15 to 11 percent conversion (dosent sound like a lot but its difficult) its not about how many sales, but your conversion. Difficult to hit conversion bonus. No sales, hang ups, etc. All good against your conversion. I had a 10 hour workday with 3 days off which was great. But its very difficult to have 40 calls (15 min each) every day. I had about 60 calls a day which went against my conversion. I later found out many people would put their phones on break which you're not supposed to do. But that's the only way it works. 5 calls an hour max. You really have to be in that sweet spot. There is an element of luck and being good with sales. I sold a lot. More than the average rep. However I made less money because I took more calls as well. So there were people who had considerable less sales than I did but who made more than I did because their conversion looked higher on paper.

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