employer cover photo
employer logo
employer logo

Hilton Grand Vacations

Is this your company?

There is no support. You’re on your own, and leadership will watch you drown with a smile. - Database Marketing Manager Hilton Grand Vacations Employee Review

1.0
Jul 1, 2025
Recommend
CEO approval
Business Outlook

Pros

• Some talented, resilient colleagues, many of whom are simply trying to survive the environment. • Good perks, though not enough to offset the experience.

Cons

• The database marketing team operates like a ship with no captain. Leadership is disengaged at best, absent at worst. There’s no meaningful support, no guidance, and certainly no advocacy when workloads become unsustainable. • Burnout isn’t just common, it’s the baseline. You’ll receive no recognition for holding everything together, even as it erodes your mental and physical well-being. • Growth and mentorship are illusions reserved for those in leadership’s inner circle. If you’re not considered a “favorite,” expect added responsibilities with zero upward mobility or acknowledgment. • You’ll regularly be expected to do the job of multiple people, often without proper context or direction. • Feedback is consistently ignored, and escalating concerns feels like shouting into a void. Despite raising the same issues repeatedly and in every forum available, I can’t recall a single meaningful solution ever being implemented.

Explore other reviews about Hilton Grand Vacations

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay, great benefits, great leadership, flexible hours

Cons

Little to no cons working here.

5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Can make good money. Great benefits from day one. 177 hours of PTOA the first year. Goes past 200 hours after that.

Cons

In call transfer, you have to check off many boxes to hit your bonuses. Which can be exceptionally difficult. 15 sales a week, 160 calls taken, 7.15 to 11 percent conversion (dosent sound like a lot but its difficult) its not about how many sales, but your conversion. Difficult to hit conversion bonus. No sales, hang ups, etc. All good against your conversion. I had a 10 hour workday with 3 days off which was great. But its very difficult to have 40 calls (15 min each) every day. I had about 60 calls a day which went against my conversion. I later found out many people would put their phones on break which you're not supposed to do. But that's the only way it works. 5 calls an hour max. You really have to be in that sweet spot. There is an element of luck and being good with sales. I sold a lot. More than the average rep. However I made less money because I took more calls as well. So there were people who had considerable less sales than I did but who made more than I did because their conversion looked higher on paper.

See reviews by: Helpful|Rating|Date|All