Pros
Competitive compensation and benefits. A handful of talented individual contributors (most either burned out or have left).
Cons
Cons: Digital and Marketing are run like a PR agency masquerading as a product and strategy team. They chase visibility, not value. Despite lofty titles and big talk, there is no cohesive strategy behind their decisions just a never-ending cycle of OUTSOURCING WORK TO AGENCIES with zero ROI. TENS OF MILLIONS have been funneled into external partners to build campaigns and digital products that no one engages with, buys into, or even remembers. Internally, there's little understanding of user needs, product-market fit, or performance metrics. It’s marketing theater at enterprise scale. The Chief Digital & Customer Innovation Officer is the architect of this disaster. With no grasp of how to build or deliver digital products, she relies on buzzwords like “digital transformation” to mask the vacuum of leadership underneath. Her contributions consist of interviews, surface-level cheerleading, and self-branding. Strategy, execution, and results? Nowhere to be found. The digital product portfolio is a graveyard of unused tools and ineffective campaigns—overdesigned, overbudget, and utterly disconnected from patient or customer needs. Accountability is absent. Leadership deflects, defends, and disappears when results are questioned. What remains is a culture fueled by fear, optics, and internal competition instead of innovation and clarity.