Pros
--Co-workers (and co-managers) are co-operative and teamwork oriented. --Head management can be competent and courteous, but this is unfortunately far too rare. --Co-managers are, for the most part, competent and courteous (save for one). --I like the fact there are CSM's, if only for the fact they keep the managers from coming up and straining themselves too hard from performing the simple tasks of retrieving change and/or tax-exempt cards. --Checks are handed out at a reasonable time.
Cons
--HL's purported Christian principles are inconsistenly emphasized or not emphasized at all. Co-managers are somewhat consistent in directly or indirectly putting them into practice. But head management doesn't put them into practice whatsoever and, above all, there is no unification with respect to the ENTIRE staff. --Head management, when having to work Saturdays and days when the truck arrives, treats employees who are NOT co-management like pond scum. Extraordinary unprofessionalism. --Not that employees who are used more often and more highly respected because they can learn quickly is a bad thing, but management doesn't need to snap at its employees when an employee needs something reiterated because it isn't understood. I've not only observed this with other employees but have been on the other end of it. --Scheduling errors are incessantly made by management even in the midst of repeated notes and reminders. You are given a hard time if you touch base with head management about this. --Head management is a little too vigilant with respect to the need to avoid sending customers to the refund/exchange line. Mistakes can be made which are often unavoidable and can't be fixed until it's too late. Very little money has been lost to refunds/exchanges when compared to the company's overall profit. And this has been an especially touchy area because it doesn't seem right for an employee to be taken to task for these errors when it would be more in keeping with the company's Christian foundation to compliment them for NOT making them. THAT definitely doesn't fit in with "Christian principles". --The company's training videos are moronic and horribly unfunny. Give me REAL people in REAL situations or don't make the videos at all, okay? --Visiting regional managers do not acknowledge "lesser" employees in the least. I don't know about other stores around the country but It's this "high-and-mighty" attitude that might go to explain the decrease in morale that takes place at the store in question. --Regional managers and any other pertinent 'higher-ups' need to visit their stores!! Get out of your upholstered swivel chairs and show your employees you actually give a crap about them!! --Register lights (which really aren't going to cause any forseeable catastrophic impact on the company's bottom line) need to be placed so customers are not scratching their heads over which registers are open or closed. --Do I really need to mention barcode scanners?