Pros
My personal experience has not been a positive one.
Cons
Micromanagement at it's fullest for the Day shift. You're not even allowed to use the restroom when you need to only when you are allowed. You can't even turn your head to the side before manager yelling at you to stop talking and keep dialing. Most IHG members we have to call are not even aware to have the membership. It's a new program that has no mentorship nor coaching but yet they will write you up for not achieving goals. They rather get rid if you instead of value you as an employee that is always present and on time every day but yet the manager has several late attendance as well several call outs and they don't seem to apply the same rules for them (management). Oh please never ask for a call takeover (T.O.) because you will get the worst attitude and it means that you're not self efficient. Also has favoritism at it's finest with some of the guys on the team! Just terrible! As a company I don't believe they all work the same. Other teams seam very happy all the time but stay away from the day drive department.