Terrible Call Center - Anonymous employee Holiday Inn Club Vacations Employee Review

We appreciate you taking the time to leave a review about your employment experience with us. We're sorry to hear you weren't satisfied during your time here, and we want you to know we've passed your concerns along to our leadership team so they can fully review and address your concerns. The training curriculum is purposely structured to lay a firm foundation from which to build upon. New Hire training develops a baseline so new hires can be coached and evaluated effectively. As they become seasoned veterans, experienced agents learn how to persuade using different techniques and approaches still following the Trust, Need, Help, Hurry sales model. Veterans often have good intentions by trying to help new hires expedite their learning curve and in doing so may cause confusion which may have happened here. Thank you for providing your feedback and helping us making HCV a better place to work. We wish you the best of luck in your future endeavors.