- Zero motivation or mean to move up. You will be a Level 1 for the rest of your life. There will never be a Level 2 opening, and you will get told you can shadow other teams and yet there's never any time to actually do it.
- No support at all. Try to reach out to other teams for help and you get nothing. Yet everyone complains about how the Service Desk doesn't do things correctly.
- Are you doing well? You'll never know. No one tells you.
- Nothing is being done to lower the call volume, No automation in place, firing people and not backfilling, cutting the team to below skeleton crew.
- You are expected to take caller abuse, and if you do anything to offset that, you are wrong and will be reprimanded.