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Holyoke Medical Center

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Decent place to work, but interactions with staff need improvement - Anonymous employee Holyoke Medical Center Employee Review

3.0
Apr 21, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I work at RVCC, so some of my pros might be exclusive to them: -supervision has tended to happen regularly (this is something that was lacking in other agencies I have worked in) -cost-of-living wages happen mostly annually (also something that was lacking in other agencies I've worked in) -supervisors generally seem to consider as many sources of information as possible when dealing with client complaints -- this is positive because always taking the clinician's side or always taking the client's side can lead to a lot of problems. -supervision groups are helpful for getting to know others while working in an overall isolating profession.

Cons

-There is not enough effort to keep licensed clinicians. RVCC/HMC is always advertising referral bonuses for licensed clinicians, but refuses to give raises to current licensed employees, no matter how many clients we see or how fast we are with documentation. No matter how hard we work, there is little effort done to reward hard-working employees. -Our director chose the current pandemic as a time to remind us that we cannot use sick time if we are overwhelmed or tired. Keep in mind, this is our only paid time off. I understand not wanting us to abuse sick time, but a pandemic is not the time to reinforce this, especially since we only get 40 hours of sick time per year (again, as our only paid time off). -Today, after a respectful and reasonable review of HMC was written, HMC's president sent an email to all of HMC talking about how the review was unfair. No disrespectful language was used in the review and the criticisms were fair (e.g. pizza once a year does not equal staff appreciation), but the president's response to send an email to everyone calling it a "black eye" and urging us to come on glassdoor and write positive reviews was very petty, childish, and unprofessional. I know it can be hard to receive negative feedback, but the response you give to it really shows who you are (and as a representative of HMC, who HMC is as a workplace). I've never worked somewhere where the president found it necessary to email hundreds of people because they felt hurt by one well-written, reasonable review.

Explore other reviews about Holyoke Medical Center

5.0
Mar 10, 2026
Recommend
CEO approval
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Pros

Great benefits and work/life balance

Cons

many departments stuck in their ways and not open to trying new tech to improve processes.

5.0
Jan 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's small enough to really get to know your coworkers which in turn enhances team work and moral. Employees like each other, and enjoy working together, Many have been there for 10+ years. It's the closest to "we're like a big family" being legit than any local hospital system in Western MA. The senior leadership is genuinely invested in supporting the staff, the organization, the community, and the patients. It's refreshing to have a senior leadership team that is approachable and responsive.

Cons

It's a small community hospital so funds are not as exuberant as some of the other health systems in MA and CT, but it's leadership is resourceful and transparent with how funds are utilized.

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