Inconsistent or no hours - Health Care Professional Home Instead Employee Review

3.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You will become very attached to your beautiful clients.

Cons

Petrol not paid for first 10 miles, lots of carers doing only 1 call a day, so no reimbursement. Inconsistent hours zero contracts. Very few Care pros go into the office due to the ackward atmosphere, made to feel Uncomfortable by office staff. All office staff were previous carers so they think they can run a business, fact is carers are leaving. Apart from online training no real training given, shadow call with the client then your on your own. Numerous carers leaving straight after 2 welcome/training sessions. Seen to have their selected few that have regular hours. You can have a call at 8am the nothing until 4.30pm. Carers tell their clients to ring the office and say they don’t want any new staff and get away with it. Refer to new starters as newbies. Nothing remains confidential in the office as they all go on their night out and discuss care pros.

Explore other reviews about Home Instead

5.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

See reviews by: Helpful|Rating|Date|All