I wish I had have known. - Anonymous employee Home Instead Employee Review

1.0
Aug 7, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My clients are the best part of the job and making them smile and laugh. Learning everything about their life and their families.

Cons

Very little training and some of my emails or text messages have gone unanswered by management. I'm doing PSW work which I'm not even suppose to be doing and I don't get paid PSW wages. When they asked me what days I was available I told them Monday to Friday days and that I could do some weekends and some evenings but I didn't want Sundays as that's the only day I have with my whole family. Ends up I'm working triples and doubles, every other weekend and every evening. I don't live in the area where I have clients so most of my money is being spent on gas which there is no allowance for so basically by the time the gov't takes their piece and the gas pumps take theirs I'm probably working for around 7 bucks an hour. Scheduling can change at anytime so you feel like your on call. One week you may have 2 hours of work and the next 30 and it can be gone just like that. Not really any stability

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5.0
Mar 19, 2026
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Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
Jun 12, 2026
Recommend
CEO approval
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Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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