Friendly but Misleading Staff - Anonymous employee Home Instead Employee Review

2.0
Aug 28, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working with clients and most co-workers is an amazing experience.

Cons

Scheduling is a nightmare - At hire, I was told I would have to work one weekend day a month and provided an availability schedule. The reality is I worked every weekend one day a week and every other weekend all weekend. -Additionally schedules are rarely done the week before you are scheduled to work and then often changed. Communication is a one way street - I actually was told by another caregiver that my client was no longer needing care during my shift time and was never informed by office staff. When I asked office staff for clarification, none was given. As a single parent it was so discouraging: when I had the hours they needed they rushed me in to get started, once those hours weren't needed I couldn't pick up a different shift to save my life - even with a positive employee evaluation. I am so confused!

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5.0
Mar 19, 2026
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CEO approval
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Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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