It could be rewarding for certain people, but there are some serious drawbacks - Anonymous employee Home Instead Employee Review

1.0
Oct 4, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Schedules are flexible This would be a great job for somebody who is retired, looking for part-time work only, or otherwise doesn’t need to survive off the paycheck No office drama- you don’t see your coworkers very often, and they’re some of the most hardworking, caring people I’ve ever met

Cons

The pay is incredibly low, and you may be expected to do everything for clients. HIGH workloads. They consider you to be “on call” pretty much anytime, and my office can get passive aggressive or just plain nasty if you say you can’t cover a shift or (god forbid) you call out sick. They get very pushy about making sure you don’t call out because of illness/weather/any other factors in your life. When I was hired, I was told there would be opportunities for advancement and employment in the office. The owner has hired 3 office staff since I’ve been with the company, all without telling any of the caregivers or giving us a chance to apply. I’m pretty frustrated with this, and have started looking for a new job. Variable schedules = variable paychecks. My office hates paying me overtime, so they consistently under-schedule me while making sure I never keep additional clients very long. There is a very high injury rate. I’ve strained my back twice this year and didn’t get much support when trying to contact the office about it. Some of our clients are just nasty. I’ve been yelled at, had people call my office to lie about things I did or said, had clients intentionally try to injure me, the list goes on. This office serves a wealthier client base, and quite a few of them are just incredibly rude, entitled retirees with children who aren’t much better to deal with. There are a few caregivers in this office who are just incredibly unimpressive. Constantly late to relieve you, blatantly breaking company policy, and refusing to give any significant information about the client’s condition. These are not only incredibly unhelpful, but unprofessional, dangerous behaviors.

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5.0
Mar 19, 2026
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Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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