Ok pay for the time being but poor management to client relations. - Anonymous employee Home Instead Employee Review

3.0
Jun 14, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ok pay Enough hours available Great for school students or extra income

Cons

Management wont work all shifts to see what clients are like at different times of the day. Since this is a business that cares for alzheimers and dementia they should know clients change at certain times of the day and if theres a certain time of the day problems arise then why dont YOU as management work those shifts to understand that your little emails with advice doesnt suffice for the actual incidents that happen. Stay for the entire shift on every shift even if you have to rotate days to do so and learn why your caregivers cant tolerate certain clients and its many caregivers not just a handful. Learn the client that way before giving advice on how to go about handling a client and situations.

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Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

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Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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