Exploitative but a good way to get care giving experience - In-Home Caregiver Home Instead Employee Review

1.0
Jul 10, 2019
Recommend
CEO approval
Business Outlook

Pros

A viable way to get care giving experience. They provide basic training. They provide you with a steady list of clients to work with. I'm not sure if this is a pro or a con but the franchise that I worked for has a food pantry for employees that are too poor to afford a box of macaroni and cheese or a can of chili.

Cons

Inadequate pay scale that is hard to live on unless you work A LOT of hours. Home Instead makes a lot of money off of your endeavors and in return you get low pay, little to no benefits, poor management and sketchy company policies such as "non-compete" agreements and illegal pay deductions. If you have a problem with that then expect to be put on hold or sent to someone's voice mail who will never call you back. The Home Instead franchise model is exploitative and based on numbers. Instead of becoming a number, you might want to start your own business and cut out the middle man who is mediocre at best!

avatar
Home Instead Response
7y
Thank you for your review of this Home Instead Senior Care franchise. We do have a way to report and escalate problems noticed by franchise employees to the corporate office, and we would like to invite you to please take advantage of it by calling our Brand Advocate and Ombudsman, Toni Schmitt at 888-484-5759.

Explore other reviews about Home Instead

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, no cap on OT, great work life balance

Cons

None for me personally. I really do enjoy working for my company.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

See reviews by: Helpful|Rating|Date|All