Stay humble and appreciate your caregivers and clients - Home Health Caregiver Home Instead Employee Review

2.0
Jul 17, 2019
Recommend
CEO approval
Business Outlook

Pros

You get to meet new people by caring for them.

Cons

No benefits whatsoever so if you have a death in the family or get sick/hurt, there is no sick pay or insurance. Prepare to be retaliated against if you can't make it to a shift in an emergency (they'll either take hours from you or take your client completely away). Awful owner and the office staff weren't that great either (I liked one but the others are very superficial). The owner doesn't care about the workers or the clients. He's in it for the money.

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Home Instead Response
7y
Thank you for bringing the situation at this Home Instead Senior Care franchise office to our attention. We'd like to follow up on your experience and invite you to contact our Brand Advocate and Ombudsman, Toni Schmitt at 888-484-5759.

Explore other reviews about Home Instead

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, no cap on OT, great work life balance

Cons

None for me personally. I really do enjoy working for my company.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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