If you like change this place is for you - Anonymous employee Home Instead Employee Review

2.0
Jul 20, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The clients. Schedule is somewhat flexible in that you can accept or decline work however they will pressure you to take shifts that you cannot work.

Cons

If you're part time, you'll work full time hours. You will get no benefits and pay raises are difficult to come by. Most clients are charged 18 to 25 dollars per hour and most caregivers make less than 11 an hour. Your schedule is consistently changed every couple weeks because of the extremely high turnover in employees. Most leave because management is hopelessly disorganized as the home office has many people who seem to just do their own thing. On days off you will constantly get messages and emails asking you to take shifts, so even in your downtime you're not left alone. If you're looking for a job with benefits then this isn't the one. I am a part time employee and have worked full time hours for months. If you don't suck up to management you will be " punished" by missing out on incentives such as bonuses.

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Home Instead Response
6y
Thank you for taking the time to tell us about your experience with this Home Instead Senior Care franchise office. If you would like to give us more details about your experience, please contact our Brand Advocate and Ombudsman, Toni Schmitt at 888-484-5759.

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5.0
May 20, 2026
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CEO approval
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Pros

Flexible hours, no cap on OT, great work life balance

Cons

None for me personally. I really do enjoy working for my company.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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