Great Introduction intro the healthcare Industry - Client Care Manager Home Instead Employee Review

3.0
Nov 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Working at Home Instead was a great experience for me. I learned vital skills needed to thrive in the healthcare industry. My director gave me the free range to do what worked best for me. The office was small, but it was perfect for me as an intro into healthcare. Some of the leaders made me feel very welcomed and that I was appreciated. Going in, I knew that I would not be there long. but during the time I spent there, it was great exposure.

Cons

There was a lot of miscommunication. Higher leadership was reactive to situations instead of proactive, and a lot of protocols that should've been in place were in fact not established. The work life balance was extremely poor. I was supporting the on call staff even when I was not assigned to be on call. The culture is also old school, and my coworkers were all doublee my age and used to their habits. Me being a younger professional, was not accustomed to their styles. So there was a lot of attitude and negativity. Some were extremely complacent.

Explore other reviews about Home Instead

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, no cap on OT, great work life balance

Cons

None for me personally. I really do enjoy working for my company.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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