If you have school-aged children, this is not a healthy employer for you. Very disappointed! - CHHA Home Instead Employee Review

1.0
Mar 19, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay is not bad for a home healthcare agency.

Cons

They use you to their advantage. They don't give you the hours and days as initially agreed on. Instead, they split up the one client I had between six (6) caregivers. Specifically, one office staff member will talk down on you and be rude and disrespectful. Very fake set of people. Could not trust any of them. If you have school-aged children, be prepared to have your hours cut should an emergency arise suddenly before scheduled client timeframe. I have no previous history of call outs or absences.

Explore other reviews about Home Instead

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, no cap on OT, great work life balance

Cons

None for me personally. I really do enjoy working for my company.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

See reviews by: Helpful|Rating|Date|All