Great People - Anonymous employee Home Instead Employee Review

5.0
May 19, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Create management, they are very understanding and flexible. They really do care about their employees, and take extra time to check in with them to ensure they are happy and feel respected. They make it clear that if we are not comfortable with a particular client, we will not be forced to see them. Every shift is on an offer basis, so you don't have to accept any shifts you don't want too. They are also flexible if you work other jobs as well, trying to find what works for your schedule. Also the pay is great,

Cons

They cannot guarantee any amount of hours, although they will listen to your requests and do what they can to accommodate; since it is a service based work environment, if there are no clients, they cannot provide hours. However I have not found this to be an issue at all.

Explore other reviews about Home Instead

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, no cap on OT, great work life balance

Cons

None for me personally. I really do enjoy working for my company.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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