Great First Experience in Social Services! - Staff Coordinator Home Instead Employee Review

4.0
Sep 28, 2014
Recommend
CEO approval
Business Outlook

Pros

- The wealth of knowledge in the elder care field you obtain if you're interested in social work or any field related to bettering the lives of seniors - The experience you gain in relationship building - The fast acting problem solving skills you acquire

Cons

- Salary job plus commission based off monthly or yearly sales, you may be working the most overtime when your check is the lowest. - Small, but continuous lack of respect from clients and CAREGivers due to issues outside of your control (you become the trusted point of contact while client's caseworkers and other who assist at client's homes do not follow through on their obligations). - Time off is hard to come by if you're in a smaller office and business is doing well. Life/Work Balance = Not Good At All.

Explore other reviews about Home Instead

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, no cap on OT, great work life balance

Cons

None for me personally. I really do enjoy working for my company.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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