Promises much, does not deliver - In Home Caregiver Home Instead Employee Review

3.0
Aug 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Lovely people Lovely clients Better paid than most care work On call 24/7 Some supportive staff in office Good training Free qualifications Owner quite involved and can be contacted

Cons

Inconsistent schedules with barely any notice of work Some terrible office staff Concerns not acted on No transparency High staff turnover Promise always to introduce to client, doesn't happen Promise to always have a care plan doesn't happen Clients unhappy Not enough travel time makes us late for clients Job advert misleading, doesn't match reality Have to traipse to wetherby for PPE though work and live in in Leeds Office staff extremely low paid and overworked, caregivers bear brunt of this Constantly asked to cover extra shifts as short staffed/more clients than carers Started to bring owners family in, don't get why, don't have a clue about care, just trying to sell all the time

Explore other reviews about Home Instead

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Best Home Health company. They really care about their employees. They go the extra mile not just for all clients, but all the employees also. I highly recommend them for employment as well as home Health care for your family members.

Cons

The pay is on the lower end if you are not a Tier 3 or 4 level expertise. However, it is not a problem. They will train Tier 1 & 2 employees to level up to Tier 3 and 4.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

See reviews by: Helpful|Rating|Date|All